Theresa Schousek is an engineer and consultant, at Vital Innovations LLC, whose interest lies in applying quality engineering and improvement practices to healthcare operational processes. She believes that patients and caregivers are important stakeholders in healthcare processes. Theresa has personally experienced three Adverse Events, and is a passionate patient advocate. She holds a BSCEE in computer and electrical engineering, an MBA in management, and is working on an MPH from Imperial College London. The global program at Imperial teaches different countries’ approaches to healthcare challenges. She is married with two living children. She enjoys playing piano with her tiny dog, Tippi.