Plenary 3 – Trust and the Challenge of Diagnosis

Monday, October 17
1.00 CME/CNE

Fundamental to making a timely and accurate diagnosis is a strong relationship between the clinician and patient. Foundational to that relationship is trust. This keynote session will describe why trust matters and how we can improve trust in healthcare to create better and more equitable outcomes for patients, families, and communities.

Learning Objectives

  • Understand how trust matters to the diagnostic process;
  • Develop techniques for improving trust;
  • Connect trust to creating more equitable outcomes.
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    Kedar Mate, MD

    Kedar Mate, MD

    President and Chief Executive Officer
    Institute for Healthcare Improvement
    Boston, Massachusetts
    Lucian Leape Institute
    Boston, Massachusetts
    Department of Medicine
    Weill Cornell Medical College
    New York, New York

    Kedar Mate, MD, is the President and Chief Executive Officer at the Institute for Healthcare Improvement (IHI), President of the Lucian Leape Institute, and a member of the faculty at Weill Cornell Medical College. Dr. Mate’s scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. Previously Dr. Mate worked at Partners In Health, the World Health Organization, Brigham and Women’s Hospital, and served as IHI’s Chief Innovation and Education Officer.  Dr. Mate has published numerous peer-reviewed articles, book chapters and white papers and has received multiple honors including serving as a Soros Fellow, Fulbright Specialist, Zetema Panelist, and an Aspen Institute Health Innovators Fellow. He graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree.  You can follow him on twitter at @KedarMate